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This answer explains the common causes of slow media streaming or content buffering.*END
Streaming Video, Audio or Music content from a My Cloud results in choppy audio, pauses in content and or content buffering.
Client System (Computer or Mobile Device)
Content streaming on a network can begin to buffer or pause for many reasons.
The issues below can cause the content to not be pushed or read through the computer system and network as quickly as they are intended to be.
Older 32 bit CPU computers may not have the processing power required for today's technology and applications. Closing applications and software that use cpu and memory can improve system performance.
Computers and mobile devices with small amounts of memory may not have enough resources available to process data faster resulting in slow data backups. Closing applications and software that use CPU and memory can improve backup performance. Apps and programs running in the back ground can consume system memory.
- Laptops and Portable Devices
Use an Ethernet cable to connect the computer to one of the Ethernet ports on the router. A direct connection will always deliver better performance and transfer speeds than a wireless connection. If a direct connection is not possible, ensure the laptop or portable computer is in the same physical room and as close to the router as possible to ensure optimum Wi-Fi speeds. Connect to a 5 GHz band when possible.
Classic Women's Women's Pro Classic Alegria Retro Alegria Alegria Retro Pro Women's Classic Retro Alegria Pro Mobile devices can function in "Dual Network" mode by maintaining a connecting to a carrier network and Wi-Fi in parallel. Disabling carrier or Wi-FI mode can help with network performance. Computers can connect to Wi-FI and Ethernet connections in parallel. Disconnecting from the Wi-FI network and only using the Ethernet connection can help with network performance.
Local Network Layer
Ensure there are no backups or data transfers occuring on the local network. Power off unneeded networking equipment such as computers and other NAS products that can contribute to network traffic.
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Streaming using a 10/100 network will be much slower than using a Gigabit network. Use a Gigabit network to improve network performance,
- Faulty network hardware (router, switch, cable)
Faulty network hardware including the computers network card, network cable, switch or router can cause intermittent connectivity issues. It can also cause a mismatch in network card speeds by preventing auto-negotiation from working properly.
Network hubs can cause latency resulting in a mismatch in network card negotiation. Replacing the hub with a high quality gigabit switch can improve network performance.
- Women's Alegria Alegria Pro Classic Retro Women's Alegria Alegria Classic Retro Retro Women's Pro Classic Pro Cable Modem and WiFi Router (Double NAT)
A Double NAT network will generally consist of a Wireless AC Router configured with DHCP direct connected to a Cable Modem router that is also configured to provide a DHCP address to the AC Router. The double NAT setup can hinder network performance and should be avoided to improve the content streaming experience.
- LAN Wi-Fi Speeds (2.4 and 5 GHz bands)
Streaming over the Local Area Network (LAN) using a Wi-Fi connection can result in content buffering. Use an Ethernet cable to connect the computer to one of the Ethernet ports on the router. A direct connection will always deliver better performance and transfer speeds than a wireless connection.
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Remote Network Layer
Streaming over a Wide Area Network (WAN) Wi-Fi or carrier network can result in content buffering caused by.
- ISP bandwidth limitations or throttling
Contact your ISP regarding network bandwidth limitations or streaming throttling.
- Slow upstream internet connectivity
Local smaller ISP are often served by larger upstream provider. Issues with the upstream provider can cause network problems at the downstream ISP. Contact your local ISP for more information regarding their service offerings.
- Spotty WiFI or Carrier network connection
Crowded or high connection hot spots can cause network latency resulting in content buffering or not playing at all.
- Router bandwitch limitations
Check your router for any incoming or outgoing bandwidth limitations.
Consult with your ISP and check your local router setting for any content scanning or filtering utilities which can degrade network performance.
High load, CPU and memory usage on the My Cloud while streaming content can degrade network performance.
Ensure that 3rd party applications are not indexing or virus scanning the unit during time is media streaming.
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Ensure that local or remote backups are not reading or writing to the My Cloud.
- Content Scanning and Media Crawling
Newly added content will be scanned by Twonky DLNA, My Cloud Crawler and iTunes Server. Ensuring that content scanning is not occurring during media streaming operatings can improve the read performance of the My Cloud.
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Ensure that all USB Backups have completed before streaming media content.
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An active WD Sync importation will result in excessive network traffic, disk read/writes, content indexing and thumbnail generation consuming resources which can be allocated to content streaming.Lace Shoes Black Solana Easy Casual Spirit Women's qSI70WwTA
Ensure there is no content syncing to the My Cloud Home using the Desktop App sync function.
All data transfer operations should be completed or stopped when streaming media content. Data Transfers will result in excessive network traffic, disk read/writes, content indexing and thumbnail generation consuming resources which can be allocated to content streaming.
In case the answer did not answer your question, you can always visit the WD Community for help from WD users.
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